Bus User Survey

In March 2021, the Government published its vision to support the recovery of bus services post- pandemic through the Bus Back Better: national strategy for England. This includes a requirement for Local Transport Authorities (LTAs), like Derby City Council to publish an annual Bus Services Improvement Plan (BSIP). The plan explains how an Enhanced Partnership, made up of the Council, bus operators, neighbouring local authorities, passenger representatives and other stakeholders, will build on the progress already made and address the key aims of The National Bus Strategy.

The key initiatives included in Derby City Council’s BSIP include:

• Speed up bus journey times and improve reliability on the major corridors and in busy areas
• Improved, safer bus shelters
• Develop more integrated ticketing and introduce affordable targeted fares.
• Provide revenue support to bus operators to help maintain service levels until passenger numbers return to pre-pandemic levels
• Introduce more and improved Real Time Information (RTI) for passengers
• A bus service review to ensure that services meet needs and explore other innovative services
• Assist bus operators in introducing low emission vehicles
• Introduce a passenger charter to be backed by ongoing passenger surveys.

Significant progress has been made on these priorities, with projects to improve and replace bus shelters and add Real Time Information (RTI) screens to bus routes throughout the city and reduce bus fares for 11-18 year olds already well underway.

Now the Council is asking for citizens to share their views to help shape Derby’s bus services for the future.

This survey is now closed.

For more information or to request an accessible version of this survey please contact Nadine Davis on email nbs@derby.gov.uk