Bus user survey 2025
In March 2021, the Government published its vision to support the recovery of bus services post- pandemic through the Bus Back Better: national strategy for England, which includes a requirement for Local Transport Authorities (LTAs), like Derby City Council to publish an annual Bus Services Improvement Plan (BSIP). The plan explains how an Enhanced Partnership, made up of the Council, bus operators, neighbouring local authorities, passenger representatives and other stakeholders address the key aims of The National Bus Strategy.
The key initiatives included in Derby City Council’s BSIP 2 include:
- Speed up bus journey times
- Improve reliability on the major corridors and in busy areas
- Improved, safer bus shelters
- Develop more integrated ticketing and introduce affordable targeted fares.
- Provide revenue support to bus operators to help maintain service levels until passenger numbers return to pre-pandemic levels
- Introduce more and improved Real Time Information (RTI) for passengers
- A bus service review to ensure that services meet needs and explore other innovative services
- Assist bus operators in introducing low emission vehicles
- Introduce a passenger charter to be backed by ongoing passenger surveys.
Since the last Bus User survey in December 2023 significant progress has been made on the following schemes::
- Ilkeston Flyer frequency increased to every 10 minutes including trentbarton introduction of 8 new low emission vehicles to the route
- Smart Signal improvements at Mitre Island prioritising buses and speeding up journeys, including improved detection of standing pedestrian and vehicles
- Introduction of the B-Line £1.50 fare promotion for young people
BSIP has funded the back-office support for 33 Real Time Information systems on shelters implemented under the Transforming Cities Funded (TCF)
Further bus related improvements funded by TCF across the city include:
- 17 new bus shelters
- 36 upgrades to existing shelters
- One new bus stop in Spondon installed on a trial basis
- One new bus stop due to be constructed on Radbourne Lane.
- Two new information kiosks in the bus station
We are asking you to share your views again to help keep shaping Derby’s bus services for the future.
For more information or to request an accessible version of this survey please contact Nadine Davis on email nbs@derby.gov.uk
Please submit your respond by Monday, 20 January 2025