Customer Feedback Survey

At Derby City Council, we aim to deliver high quality services, with our customers at the heart of everything we do. We are passionate about developing and improving services and welcome all feedback from our customers. We aim to deal with comments and concerns in a fair and consistent way. We want to learn from what went well, as well as any mistakes we have made, so that we can improve our services.

To help us review our current processes and policies for receiving and managing feedback, we are completing a short review.

Your views are essential to us understanding what works for you, how you think we currently receive and respond to feedback, and what opportunities there are for us to develop what we currently do.